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In OnGame, a hospitality organization turns its own KPIs — upsell, direct booking, and guest request closing time — into competitions across hotels, departments, and shifts. Room-readiness checklists and standard audits are also tied into the same platform's task flow.
Request a DemoFront office/reception, reservations, restaurant-bar service, and housekeeping teams, hotel managers, and chain/regional managers — all on the same platform at the hotel/branch, department, region, and chain levels.
Cross-hotel and cross-shift upsell races (room upgrades, packages, restaurant/spa sales), a direct booking Tournament, and cross-department Duel setups can be defined. Which game mode fits which campaign is determined together during the demo process.
Room-readiness and housekeeping checklist completion, guest request closing time, standard audits, and acting on guest feedback — via Audit, Task Management, Announcements & Forms, and the Show & Win mode for setups requiring visual proof. This turns the standard on the floor from paper and messaging into a measurable competition.
KPIs such as upsell/add-on sales rate, the hotel's own guest satisfaction measure, request closing time, room-readiness time, and audit compliance flow into OnGame's game and panel layer from the company's own ERP. The exact KPI set is finalized during the demo based on the customer's existing data.
From the Ongame Team console, they track their own hotel's/department's ranking and open checklist and audit tasks.
Chain operations and sales management see comparative performance across hotels and departments, the budget, and reward distribution from Ongame Panel.
Action Center turns daily sales and operations opportunities into concrete actions, while AI Coach offers AI-powered sales and operations recommendations; both reach the employee through Ongame Mobile and are tracked from the panel.
Points earned convert into products, gift cards, discounts, or bonuses through Ongame Shop; the reward budget and distribution are managed from Ongame Panel.
You can request a demo compatible with your existing ERP data; which game mode fits which Hospitality KPI is clarified in that conversation. The decision-makers are usually the Hotel General Manager, Sales/Reservations Manager, HR/Training, and Chain Operations Director.
A competition can be set up at the hotel, department, shift, or individual level; departments within a single hotel can compete with each other. For very small teams, ONGAMEKOBI is a separate product.
No; service KPIs like room-readiness time, guest request closing, and standard audits can also be turned into competitions.
Through Ongame Mobile; tasks appear in the mobile app and are closed with proof.
User management is handled from the panel; the interface is available in 10 languages and supports right-to-left languages.
From the hotel's own PMS/ERP and sales data; OnGame is not a separate data source.
Which KPIs and which game modes apply based on your existing data is clarified during the conversation.