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In OnGame, a call center organization turns its own KPIs — sales/conversion, first-call resolution, and quality score — into competitions across teams, shifts, and locations. Completing compliance and training modules is also tied to points on the same platform.
Request a DemoCustomer representatives, outbound sales consultants, team leaders, quality specialists, and operations managers — all on the same platform at the call center, shift/team, and multi-site location levels.
Team leagues for outbound sales and cross-selling (Arena), daily sales Duels, a Tournament focused on win-back calls, and Flash Mission setups for short-term campaigns can all be defined. Which game mode fits which campaign is determined together during the demo process.
First-call resolution and SLA compliance races, quality score setups, compliance and training module completion, and on-time closing of pending records — via Task Management, Announcements & Forms, Training, and Bug Hunter mode. This turns the standard on the floor from paper and messaging into a measurable competition.
KPIs such as sales/conversion rate, first-call resolution, SLA/service level, quality score, and average handling time (AHT) flow into OnGame's game and panel layer from the company's own ERP. The exact KPI set is finalized during the demo based on the customer's existing data.
From the Ongame Team console, they track their own team's ranking, open tasks, and participation; they can also assign daily tasks if needed.
Operations and customer experience management see comparative performance across teams, shifts, and locations, along with reward distribution, from Ongame Panel.
Action Center turns daily sales and operations opportunities into concrete actions, while AI Coach offers AI-powered sales and operations recommendations; both reach the employee through Ongame Mobile and are tracked from the panel.
Points earned convert into products, gift cards, discounts, or bonuses through Ongame Shop; the reward budget and distribution are managed from Ongame Panel.
You can request a demo compatible with your existing ERP data; which game mode fits which Call Center KPI is clarified in that conversation. The decision-makers are usually the Call Center and Customer Experience Director, Operations Manager, and HR/Training.
The setup determines which KPIs are scored; quality score, first-call resolution, and SLA can be included in the same competition to keep things balanced.
No; competitions built around first-call resolution, quality, and SLA can also be defined for inbound teams.
Yes; team, shift, and location can be defined as separate levels and compared on the same leaderboard.
Training mode turns knowledge checks into quiz-based tasks; completion is tracked from the panel.
From the company's own call center and CRM system; OnGame is not a separate data source.
The Attendance & Shift module covers personnel attendance tracking and shift planning.